WhatsApp has become an essential communication tool for millions of people worldwide, both for personal and business purposes. Ensuring that your WhatsApp conversations are safely backed up is crucial to avoid losing valuable information. In this article, we will discuss creating a backup of your chat history for WhatsApp personal and business accounts.
For businesses that would like to serve all customers with one WhatsApp business account across multiple devices, Omnichat provides advanced chat commerce business solutions: chat history can be stored on the cloud, and authorized team members can get access to the data anytime, anywhere.
Chat Backup of WhatsApp Personal Accounts
To create a backup of your WhatsApp chat history, follow the steps outlined below:
1. Open WhatsApp and navigate to the “Settings” menu.
2. Select “Chats” and then “Chat Backup.”
3. Choose the “Back Up Now” option to start a backup of your chat history immediately. You can also set up automatic backups by selecting the “Auto Backup” option and choosing a backup frequency (daily, weekly, or monthly).
Your chat history will be backed up to either Google Drive (Android) or iCloud (iOS), depending on your device. You must have a connected Google Drive or iCloud account for a successful backup. For more information and troubleshooting tips, visit the [WhatsApp Help Centre].
Chat Backup of WhatsApp Business App
The process of backing up chat history for the WhatsApp Business App is similar to that of personal accounts. The chat history is stored on the device and can be backed up to Google Drive or iCloud. However, only the device owner has access to the backup, which may pose challenges for businesses needing to access the chat history across multiple devices or users.
Omnichat: Chat backup on the cloud
Omnichat, the Whatsapp Business Platform / API solution provider of Meta, offers a cloud solution to the limitations of device-based backups for businesses. With Omnichat, all customer data and conversation records are stored on the cloud, merchants can permanently own all the data and records and seamlessly access conversations across all devices. This enables businesses to efficiently manage their WhatsApp communications and ensure that crucial information is always readily available.
In conclusion, backing up your chat history is essential to protect your valuable WhatsApp conversations, especially in the business world. By following this guide, you can ensure that your personal and business accounts are securely backed up. Additionally, with Omnichat, businesses can enjoy cloud-based access to the chat history across all devices, making it easy for team collaboration to deliver the best conversational sales and customer service.
Transferring Chat History from iPhone to Android Device
If you need to transfer WhatsApp chat history backup from iPhone to an Android device, please make sure to meet the following equipment requirements:
- Samsung Android device, Google Pixel, or device using Android 12 or later operating system
- Install the Samsung Smart Switch app version 3.7.22.1 or above, or Google Data Restore Tool (pre-installed on Google Pixel and devices using Android 12 or above) on the new device
- Use WhatsApp iOS version 2.21.160.17 or above on the old device
- Use WhatsApp Android version 2.21.16.20 or above on the new device after the transfer
- USB-C to Lightning cable or equivalent adapters
- Use the same phone number on the new device as on the old device
- If transferring to a Google Pixel or non-Samsung Android 12 device, the device must be new or restored to factory settings
If you meet the above requirements, you can follow the steps below to transfer chat history backup from iPhone to an Android device:
- Make sure your Google Pixel or Android 12 and above device is factory reset, or you’re setting up the phone as new.
- Go through the new device setup and make sure you choose to restore data to the device when prompted.
- Connect the devices by cable when the Copy apps and data screen appears.
- Tap Trust if the iPhone warning appears.
- Proceed through copying screens.
- Keep the iPhone unlocked during transfer.
- When prompted, Use the iPhone camera app to scan the QR code and open WhatsApp iOS to export data.
- Finish the transfer and disconnect the cable.
- Open WhatsApp on your Pixel or Android 12 and above device and log on using the same phone number used on your old device.
Transferring Chat History from an iPhone to a Samsung Android Device
If you need to transfer WhatsApp chat history backup from an iPhone to a Samsung Android device, please make sure to meet the following equipment requirements:
- Install the Samsung Smart Switch app version 3.7.22.1 or above on the new device.
- Use WhatsApp iOS version 2.21.160.17 or above on the old device
- Use WhatsApp Android version 2.21.16.20 or above on the new device after the transfer
- USB-C to Lightning cable or equivalent adapters
- Use the same phone number on the new device as on the old device
- Your new Android device is set as factory new or reset to factory settings
If you meet the above requirements, you can follow the steps below to transfer chat history backup from an iPhone to a Samsung Android:
- Turn on your Samsung device and connect it to your iPhone using a cable when prompted.
- Follow the Samsung Smart Switch experience.
- Use the iPhone camera to scan the QR code displayed on the new device when prompted.
- Tap Start on the iPhone and wait for the process to complete.
- Continue setting up your new Samsung device.
- When the device displays the home screen, open WhatsApp and log in using the same phone number on the old device.
- When prompted, tap Import and wait for the process to complete.
- Continue with the activation process of the new device, and you will see your chat history.
Things you need to know: If you switch from an iPhone to an Android device / a Samsung Android device, only account information, profile photo, individual chats, group chats, chat history, media, and settings can be transferred; call history, display name, or statuses cannot be transferred from an iPhone to Android devices.
Transferring Chat History from Android to iPhone
If you need to transfer WhatsApp chat history backup from Android to iPhone, please make sure to meet the following equipment requirements first:
- Android OS Lollipop, SDK 21 or above, or Android 5 or above installed on your Android device
- iOS 15.5 or above installed on your iPhone
- Move to the iOS app installed on your Android phone (Note: Using other data migration apps is not supported, and will cause migration issues)
- WhatsApp iOS version 2.22.10.70 or above on your new device
- WhatsApp Android version 2.22.7.74 or above on your old device
- Use the same phone number as your old phone on your new device
- Your iPhone must be factory new or reset to factory settings to pair with the Move to iOS app and move data from your Android phone
- Both of your devices must be connected to a power source
- Both of your devices need to be connected to the same Wi-Fi network or you’ll need to connect your Android device to your iPhone’s hotspot
If you meet the above requirements, you can now start to follow the steps below to transfer chat history backup from Android to iPhone:
- Open the Move to iOS app on your Android phone and follow the on-screen prompts.
- A code will be displayed on your iPhone. When prompted, enter the code on your Android phone.
- Tap Continue and follow the on-screen prompts.
- Select WhatsApp on the Transfer Data screen.
- Tap START on your Android phone, and wait for WhatsApp to prepare the data for export. You’ll be signed out from your Android phone once the data is prepared.
- Tap NEXT to return to the Move to iOS app.
- Tap CONTINUE to transfer the data from your Android phone to your iPhone and wait for Move to iOS to confirm the transfer is complete.
- Install the latest version of WhatsApp from the App Store.
- Open WhatsApp and log in using the same phone number used on your old device.
- Tap Start when prompted, and allow the process to complete.
- Finish activating your new device and you’ll see your chats waiting for you.
Things you need to know:
- Going to Files and selecting the WhatsApp folder in the Move to iOS app isn’t supported during migration.
- If you switch from Android to iPhone, only account information, profile photo, individual chats, group chats, chat history, media, and settings can be transferred; call history or display name cannot be transferred from Android to iPhone.
What is End-to-end Encrypted Backup?
If you want to back up your WhatsApp chat records but need stronger privacy protection, you can choose “end-to-end encrypted backup”. WhatsApp’s “end-to-end encryption” ensures that only you and the person you’re communicating with can view or listen to the messages sent, and even WhatsApp cannot access them.
How to Turn On End-to-end Encrypted Backup?
- Open Settings.
- Tap Chats > Chat Backup > End-to-end Encrypted Backup.
- Tap Turn On, then follow the prompts to create a password or key.
- Tap Create, and wait for WhatsApp to prepare your end-to-end encrypted backup. You should connect to a power source.
Note: You can’t restore your backup if you lose your WhatsApp chats and forget your password or key. WhatsApp can’t reset your password or restore your backup for you.
New Function: Password Reminder for the End-to-end Encrypted Backup User
WhatsApp has introduced a new feature to help users who forget their encrypted backup password. This feature is available on the latest versions of WhatsApp for iOS and Android. It reminds users to enter their chosen password when they access their backups on Google Drive and iCloud. If the password is incorrect, users can easily disable and then reactivate the encrypted backup feature with a new password.
This is an essential feature because many users activate encrypted backups but forget their password when they reinstall WhatsApp. With the password reminder, users can check if they remember their password, and if not, they can reset it with ease.
(Tutorial source: WhatsApp Help Center, WhatsApp Blog, Samsung, Appl, and Android Official Website)
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