WhatsApp has recently introduced a feature called ‘Linked Devices’, which allows up to 5 devices to be connected to one WhatsApp account simultaneously.
Many users already use WhatsApp Web on their computers, without downloading any software, they can simply enter the WhatsApp website in their web browser and start using WhatsApp Messages are synced across the devices, making it easier and faster to manage conversations. WhatsApp Web also supports features such as marking messages as unread, pinning messages, and setting chat backgrounds. If you prefer to use a desktop version so you don’t need to leave the tab open in a browser all day, you can just download WhatsApp Desktop to your computer.
To use WhatsApp Web, you may follow the steps below:
Guide to using WhatsApp Web
Step 1: Visit WhatsApp Web’s website
Open the WhatsApp Web by entering ‘web.whatsapp.com‘ in your web browser.
Step 2: Scan the QR code
Open the WhatsApp App on your phone, and go to Settings > Linked Devices > Link a Device. Scan the QR code on the website with your phone’s camera, you will automatically log in.
Step 3: Use WhatsApp Web
You can now send and receive messages, including images and files. To log out WhatsApp Web, click ‘Log out’ at the top right corner of the page.
Guide to using WhatsApp Desktop
Step 1: Download and install WhatsApp Desktop on your computer
You can download WhatsApp from the Microsoft Store, Apple App Store, or WhatsApp website. Note that it only works on computers with:
Windows 8.1 or later
macOS 10.11 or later
Step 2: Scan the QR code
Open the WhatsApp App on your phone, and go to Settings > Linked Devices > Link a Device. Scan the QR code on the WhatsApp Desktop with your phone’s camera, you will automatically log in.
Step 3: Use WhatsApp Desktop
WhatsApp Web cannot meet the practical needs of commercial applications
While WhatsApp’s ‘Linked Devices’ feature allows up to 5 devices to be connected to one account simultaneously, it may not be sufficient for businesses with multiple teams such as customer service, marketing and sales. Business opportunities will be lost if you receive a high volume of enquiries and cannot respond instantly . Using a personal WhatsApp account or WhatsApp Business App to send bulk messages also carries the risk of account bans. Once the account is banned, it cannot be recovered.
Omnichat provides multi-user and multi-device connections
Omnichat, an official WhatsApp Business API provider, supports multi- user and multi-device logins , and integrates multiple social communication platforms such as Facebook, WhatsApp, Instagram, LINE, WeChat, and website live chat, reducing communication costs and improving operational efficiency.
Omnichat supports Chatbot and Broadcast messages
In addition to supporting multi-user and multi-device connections, brands can also use Omnichat’s 24/7 Chatbot to provide real-time responses to simple enquiries such as store opening hours and shipping arrangements, and also redirect more complex questions to customer service live agents.
For businesses which would like send WhatsApp messages in bulk, so as to promote special offers, or remind customers of picking up testers in-store, they can quickly set it up through Omnichat. With customer segmentation and filtering, scheduling, and performance reports, they can further improve conversion rates.
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