Omnichat provides omni-channel chat commerce solutions with advanced marketing technology, empowering companies with digital transformation and omni-channel retailing. Recently, Omnichat was honoured to win the ‘Digital Strategic Partner Award’ in the ‘Watsons Health, Wellness and Beauty Awards 2022’, which was the utmost recognition to us.
Promoting the ‘The New Beautiful’ campaign, Watsons has implemented O+O online and offline integration through Omnichat. Customers can contact Watsons’ registered dietitians, Chinese medicine practitioners, pharmacists, or beauty consultants for 1-on-1 consultation on WhatsApp, and you can make an online appointment to receive professional services at the store, diverting online traffic to offline.
In addition, Watsons has a WhatsApp official account QR Code printed on the physical receipt. If there are any customer enquiries after shopping offline, they can scan the QR code to contact the customer service team immediately via WhatsApp. The omni-channel integration can respond to customers more quickly and effectively, bringing a seamless O+O shopping experience .
Alan, the founder and CEO of Omnichat, expressed his sincere gratitude for the support, ‘It is our honour to empower Watsons in adopting the O+O new retail model. The award is like a shot in the arm. We look forward to working more closely with Watsons, and delivering personalised services through conversational commerce.’
‘Watsons Health, Wellness and Beauty Awards’ is an annual grand event of Watsons, celebrating the mutual success with its supplier partners and honour brands that have delivered outstanding performance throughout the year. This year, Watsons also celebrates being ‘Asia’s No. 1 Personal Care Store/Pharmacy Brand’ for the 13th consecutive year.
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